This privacy policy will give you a more comprehensive explanation of how your data is handled by Blueys Retreat. If there is anything that is not clear from this privacy policy, please feel free to email us at enquiries@blueysretreat.com.au.
Privacy Policy
Last updated: January 2026
Pacific Coast Holdings Atf Brown Family Trust (Trading as Blueys Retreat) is committed to protecting the privacy of personal information we collect, use and hold in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains:
- what personal information we collect
- why we collect it
- how we use, store and disclose it
- how individuals can access or correct their information
- how to make a privacy complaint
1. What is Personal Information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Names
- Residential and postal addresses
- Email addresses
- Telephone numbers
- Identification documents (where required by law)
- Rental or booking history
- Financial information (such as payment details)
- Information required for tenancy applications, accommodation bookings, or property transactions
- Website usage data (IP address, browser type, cookies)
We only collect personal information that is reasonably necessary for our business activities.
3. How We Collect Personal Information
We may collect personal information directly from you, including when you:
- Enquire about, book, rent or purchase a property
- Attend open homes or inspections
- Complete application forms (paper or online)
- Use QR codes, online forms or our website
- Communicate with us by phone, email, SMS or social media
- Participate in promotions, surveys or marketing campaigns
We may also collect personal information from third parties where permitted by law, such as:
- Referees
- Credit reporting bodies
- Tenancy databases
- Government agencies
4. Why We Collect and Use Personal Information
We collect and use personal information to:
- Provide real estate, property management and accommodation services
- Process bookings, applications, leases and contracts
- Communicate with clients, tenants, owners and guests
- Conduct inspections and manage properties
- Comply with legal and regulatory obligations
- Improve our services and customer experience
- Send marketing communications (where consent is given or permitted by law)
5. Disclosure of Personal Information
We may disclose personal information to:
- Property owners, landlords or vendors
- Service providers (e.g. trades, cleaners, IT providers, payment processors)
- Professional advisers (lawyers, accountants, auditors)
- Government authorities where required by law
We take reasonable steps to ensure third parties handle personal information in accordance with privacy obligations.
6. Overseas Disclosure
Some service providers (such as cloud software, booking platforms or email systems) may store data on servers located outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure that personal information is protected in a manner consistent with Australian privacy laws.
7. Direct Marketing
We may use personal information to send marketing communications about our services, promotions or properties.
You can opt out of marketing at any time by:
- clicking “unsubscribe” in our emails
- replying STOP to SMS messages
- contacting us using the details below
8. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
- Secure electronic systems and passwords
- Restricted staff access
- Secure storage of physical records
- Staff training on privacy obligations
9. Destruction or De-Identification of Information
We retain personal information only for as long as it is required for business or legal purposes.
When personal information is no longer required, we take reasonable steps to:
- securely destroy it, or
- de-identify it
10. Accessing and Correcting Personal Information
You may request access to, or correction of, the personal information we hold about you by contacting us.
We will respond within a reasonable time and may require identity verification before processing your request.
11. Privacy Complaints
If you believe we have breached your privacy, please contact us with details of your complaint.
We will:
- acknowledge your complaint promptly
- investigate the matter
- respond in writing with the outcome
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992
Fax: 02 9284 9666
12. How to Contact Us
Blueys Retreat
Address: 46/285 Boomerang Drive, Blueys Beach NSW 2428
Phone: 02 6554 014
Email: enquiries@blueysretreat.com.au
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.